January 7, 2010

Where to begin. Apparently Optus Vision doesn’t exist anymore, their lame resale of Foxtel cable TV is winding up and they will only cater for existing customers. I rang their sales line only to be told to ring back between office hours (which I shouldn’t have to do) to contact their accounts team and they outright refused a sale of a $3,000+ contract for TV and home phone services.

Why?

Because they can’t manage a sales team and haven’t even trained their existing sales team in how to…